Aged Care Services
Please Note: From the 1st July 2025, The Home Care Package program will cease and all Home Care Package recipients will be moved to the new Support At Home program. You can find out more here at: Support At Home Program
Flair For Care is not currently a My Aged Care registered provider, therefore, we must collaborate with registered providers to be able to provide subsidised services to recipients of Home Care Packages (HCP), the Commonwealth Home Support Program (CHSP) and the Short Term Restorative Care program (STRC).
At present, we are registered with myHomecare Group (Better Living Homecare/Let’s Get Care), BaptistCare and Healthcare Australia to provide services to HCP clients. You can find out more about MyHomecare Group here: https://myhomecaregroup.com.au/
If you would like to use our services and you are registered with another registered provider, we may be able to collaborate with your provider to provide subsidised services to you. Registered providers with business models that welcome self-managed, part-managed and fully-managed clients and use contractors and/or sole traders to deliver care to their clients have seen increases in their clientele because the client gets to choose their own supports and services, who delivers them and when. This encourages continuity of care, trust and accountability in those you choose to deliver your care.
This does not always happen with traditional/local service provider models, meaning clients generally have little say in the day, time or support worker sent to complete the service. Support workers from traditional service providers may also have restrictions on what they can and cannot do for you during a service, which can often be very unhelpful, distressing and disempowering for the client. By using independent support workers, they get to choose what they can and cannot do for you in a service, depending on the skills, qualifications and attitudes of the independent support worker themselves.
If you are planning to apply, are in the process of, already approved for government funded or subsidised care or are already registered with a registered provider and you are looking for alternate ways to have your services and supports delivered to you, we have created the below list of other potential registered providers that also work within this business model, however, we do not guarantee that any of the providers listed are appropriate for your needs and situation. Be diligent in your choice of any provider and make sure they are appropriate and suitable for your needs.
Once you have chosen a registered provider and have ensured that the provider contracts independent businesses/support workers, we can begin the process of registering our business with that provider. Flair For Care is required to be registered with your chosen registered provider before we can start providing you with government subsidised services.
Other Registered Providers
HomeMade https://homemadesupport.com.au/
PlanCare https://plancare.com.au/
Trilogy Care https://trilogycare.com.au/
Empowered Ageing https://www.empoweredageing.com.au/
Core Services
There are government rules and guidelines that providers must follow when providing these subsidised services to clients, including Work Health & Safety considerations for direct-care staff members; therefore, some services are not generally available to recipients due to individual business policy, legislation and government guidelines. Flair For Care offers additional services to these core services; we have included these in the corresponding service section.
Domestic Assistance
Domestic assistance services are specifically funded to provide assistance with light tasks inside the home to enable the client to live comfortably and safely within their home. Clients must also be at home for this service to take place as it is an assistive support, not a ‘do-for’ support.
Inclusions
- Dishwashing by hand or by dishwasher – wash and dry or pack and/or unpack and put items away
- Wipe over kitchen splashbacks, sinks, cooktops, benches, wipe over appliances (wipe under light appliances), front of draws and doors (including handles), wipe out fridge and dispose of expired or damaged foods, wiping over bins and removal of rubbish
- Vacuuming or sweeping floors and mopping hard floors
- Cleaning out pantry and other food cupboards and disposing of expired/damaged food
- Cleaning internal windows, dusting sills and vacuuming tracks
- Tidying of everyday items in frequently used areas
- Watering of indoor pot plants
- Tidying bed linen or remaking the bed with fresh linen
- Dusting of frequently used areas
- Cleaning client bathroom, separate toilet and laundry room
- Washing and/or soaking clothes, bed linen, towels and cleaning cloths, hanging out to dry, bringing in or putting in dryer. Folding, sorting, ironing and putting away laundry
- Unaccompanied shopping or running errands (accompanied shopping is categorised under social support)
- Light gardening assistance is included under domestic assistance and includes tasks such as lightly trimming shrubs, bushes and other plants that prevent safe movement of the client
Exclusions
Any outside tasks such as patios, verandas, outdoor entertainment areas, pools, sheds, paths/walkways or external windows/surfaces. This also excludes tasks requiring unreasonable reaching (above head height from flat feet), bending or twisting by the worker, heavy lifting or moving of heavy/bulky items, replacing light bulbs, cleaning ceiling fans, cleaning air conditioner filters, polishing cutlery or silverware, scrubbing walls, floors or grout, cleaning out non-food related cupboards, removing fridge shelving, cleaning frequently un-used rooms or rooms used solely by other members of the household, oven cleaning, cleaning work/hobby desks that have not being packed up, polishing furniture, cleaning/polishing antiques, jewellery, artwork or any other precious/sentimental items, excessive scrubbing of heavily soiled clothing or linen and organising/cleaning excessive clutter/hoarding, any pet care tasks.
*Flair For Care Additions*
- Meals Preparation Assistance (MPA) is now offered as a separate service because all workers are now required to hold a Food Safety Supervisors certificate to handle, store and prepare food.
- Advocacy & Wellbeing Assistance (AWA) includes tasks such as liaising with care coordinators, allied health practitioners and other businesses, supporting clients with mental health issues when receiving equipment or supports, using interpreters for non-english speaking clients where required to inform client of appointments or other activities, follow-ups and directions for safe and effective care and support
- Home Administration Assistance (HAA) includes tasks such as paying bills, online shopping and other purchases, sort and action mail and other paperwork, assistance to fill in forms, create computerised documents, bookkeeping, download computer software, computer work, time management – make and organise appointments or meetings and create reminders (paper or digital form), create, organise and prioritise to-do lists or wish lists to be completed over recurring services
- Our Premises & Property Services (PPS) is designed to provide coverage of commonly requested domestic support exclusion tasks through our Help Around The Home Initiative (HATHI). Service providers generally do not offer this service.
Personal Care
Personal care services are specifically funded to provide support and assistance to aged people with activities of daily living that help them to maintain appropriate standards of hygiene and grooming.
- Hygiene services – showering/bathing assistance, dressing/undressing assistance, shaving, brushing teeth, applying deodorant, moisturiser, continence aids, brushing hair, make-up assistance, applying compression stockings, footwear, cleaning commodes
- Care and support for higher-needs clients such as mental and/or cognitive disorders, AOD clients, physical disabilities and clients requiring higher level care and supports such as the use of hoists, assisted feeding, assisted toileting and a moderate level of monitoring
- Other personal care supports where required
Social Support
Social support services are specifically funded to provide assistance to aged people to participate in the community and feel socially included, as an individual or at a group level, and is designed to develop, maintain or support independent living and social interaction. Accompanied shopping and other errands are categorised here.
*Flair For Care Additions*
- Accompanied Recreational Support (ARS) includes actively participating in activities with the client, such as accompanying clients on walks, swimming/hydrotherapy, exercise classes, craft/hobby activities, cinema, community club activities, going for lunch/coffee, gyms, local markets and other recreational activities.
- Personal Care Support (PCS) is used when clients require assistance to change clothing or require other personal care during social support services, such as swimming/hydrotherapy.
- Advocacy & Wellbeing Assistance (AWA) includes accompanying to medical appointments such as hospitals, specialists, doctors, radiology, blood/urine collection centres, vaccinations etc. AWA also involves making follow-up medical appointments, filling scripts, organising further requested appointments/actions with other services, assistance with filling out legal/government forms
- Mental Health & AOD support (MHA) includes in-home peer support such as companionship, playing games/cards, watching movies, chatting, going for a walk or accompanying clients to social and recreational activities for peer support, companionship and assistance.
Respite Care
Respite care services are specifically funded to provide carers of aged people the opportunity to pursue activities or interests away from the home temporarily whilst a support worker stays in the home and supports the client.
*Flair For Care Additions*
- We may be able to provide 8, 12 or 24-hour respite care blocks for carers throughout the day or overnight.
Transport
Transport services are specifically funded to provide transport assistance to appointments, shopping, recreational/social activities and other errands and includes just drop off and/or pickup.
- Transporting and accompanying to medical appointments such as hospitals, specialists, doctors, radiology, blood/urine collection centres, vaccinations etc
- Transport to Accompanied Recreational Support (ARS) activities
- Transport to social or recreational activities (drop off/pick up only)
- Transport to shopping (accompanied)