Domestic Assistance

Support for a safer, more manageable home

Maintaining a clean and safe home environment is essential for health, wellbeing, and independence. Domestic Assistance is a vital support offered to Aged Care, NDIS, insurance compensation scheme, community services and fee-for-service clients.

This service is designed to help people remain living safely and comfortably in their own homes for as long as possible or until they have recovered from illness or injury. It provides practical support with everyday household tasks that may have become difficult to manage alone.

We offer assistance with tasks such as general cleaning, laundry, bed-making, unaccompanied shopping, depending on your individual care plan. Services are tailored to your needs and goals, and delivered with respect, reliability, and professionalism.

For Aged Care recipients and NDIS participants, there are government rules and guidelines that service providers must follow when providing subsidised services to clients, including Work Health & Safety considerations for direct-care workers. Because of these legal considerations, some tasks are generally not available from providers who use their own staff to provide the service due to individual business policy, legislation and government guidelines.

As an independent business, Flair For Care can offer additional tasks, supports and services when providing this core service. We can offer this because we have designed our business to provide this service in a different way, through supports like our Help Around The Home Initiative (HATHI).

Domestic assistance services for Aged Care and NDIS clients are specifically funded to provide assistance with light tasks inside the home to enable the client to live comfortably and safely within their home. Clients must also be at home for this service to take place as it is an assistive support, not a ‘do-for’ support. Flair For Care structures this service the same way for our community services, insurance compensation and fee-for-service clients as well.

This domestic assistance service is structured for and charged hourly (maximum shift hours apply) inline with government-funded requirements, whereas our fee-for-service Housekeeping & Lifestyle services are package priced. If a housekeeping & lifestyle service would better suit your needs and situation instead of this domestic assistance service, please see our Housekeeping & Lifestyle service section. 

Inclusions

  • Dishwashing by hand or by dishwasher – wash and dry or pack and/or unpack and put items away
  • Wipe over kitchen splashbacks, sinks, cooktops, benches, wipe over appliances (wipe under light appliances), front of draws and doors (including handles), wipe out fridge and dispose of expired or damaged foods, wiping over bins and removal of rubbish
  • Vacuuming or sweeping floors and mopping hard floors
  • Cleaning out pantry and other food cupboards and disposing of expired/damaged food
  • Cleaning internal windows, dusting sills and vacuuming tracks
  • Tidying of everyday items in frequently used areas
  • Watering of indoor pot plants
  • Tidying bed linen or remaking the bed with fresh linen
  • Dusting of frequently used areas
  • Cleaning client bathroom, separate toilet and laundry room
  • Washing and/or soaking clothes, bed linen, towels and cleaning cloths, hanging out to dry, bringing in or putting in dryer. 
  • Folding, sorting, ironing and putting away laundry
  • Unaccompanied shopping or running errands (accompanied shopping is categorised under social support)
  • Light gardening assistance is included under domestic assistance and includes tasks such as lightly trimming shrubs, bushes and other plants that prevent safe movement of the client
  • Please Note: Meal Preparation Assistance is now offered as a separate service because the NSW Food Authority recommends and encourages all food handling workers to hold a minimum of a Food Handling Certificate to handle, store and prepare food; therefore, Flair For Care requires any worker to have this certificate for client health and safety.

Exclusions

Any outside tasks such as patios, verandas, outdoor entertainment areas, pools, sheds, paths/walkways or external windows/surfaces. This also excludes tasks requiring unreasonable reaching (above head height from flat feet), bending or twisting by the worker, heavy lifting or moving of heavy/bulky items, replacing light bulbs, cleaning ceiling fans, cleaning air conditioner filters, polishing cutlery or silverware, scrubbing walls, floors or grout, cleaning out non-food related cupboards, removing fridge shelving, cleaning frequently un-used rooms or rooms used solely by other members of the household, oven cleaning, cleaning work/hobby desks that have not being packed up, polishing furniture, cleaning/polishing antiques, jewellery, artwork or any other precious/sentimental items, excessive scrubbing of heavily soiled clothing or linen and organising/cleaning excessive clutter/hoarding, any pet care tasks.

Flair For Care Additions

We can provide flexible tasks, supports or services that include the following additions to a client’s Domestic Assistance service.

  • Advocacy & Wellbeing – this support includes tasks such as liaising with care coordinators, allied health practitioners and other businesses, supporting clients with mental health issues when receiving equipment or supports, using interpreters for non-english speaking clients where required to inform client of appointments or other activities, follow-ups and directions for safe and effective care and support.
  • Home Administration – this support includes tasks such as paying bills, online shopping and other purchases, sort and action mail and other paperwork, assistance to fill in forms, create computerised documents, bookkeeping, download computer software, computer work, time management – make and organise appointments or meetings and create reminders (paper or digital form), create, organise and prioritise to-do lists or wish lists to be completed over recurring services and other custom tasks as needed.
  • Help Around The Home Initiative (HATHI) – this service is designed to provide gap coverage of commonly requested domestic assistance support exclusion tasks. Service providers are generally not able to offer these additional tasks. Our HATHI is part of our Home Maintenance Services.
  • Pet care services such as feeding, exercising, taking to the vet, refreshing kitty litters etc
  • Other customised supports, services or tasks as requires and if we are able to deliver it.
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